Privacy policy

Last updated: June 22, 2026

At adicom-home, we want you to feel confident when shopping with us. If you are not satisfied with your purchase or if there is an issue with your order, please contact our customer service team at service@adicom-home.com.

Returns

We accept return requests within 30 days after you receive your order.

To be eligible for a return, your item must be in the same condition that you received it, unused or in like-new condition, with its original packaging and proof of purchase.

Please do not send your item back without contacting us first. Return instructions will be provided after your return request has been reviewed and approved.

How to Start a Return

To request a return, please contact us at service@adicom-home.com with the following information:

Order number
Reason for return
Photos or videos of the product, if the item is defective, damaged, or incorrect

Once we receive your request, our customer service team will review it and provide the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it. If the item is damaged, defective, or different from what you ordered, please contact us as soon as possible at service@adicom-home.com.

Please include your order number and clear photos or videos showing the issue, so we can review the case and help resolve it.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

Items Not Eligible for Return

The following items may not be eligible for return:

Items that have been used, damaged, or altered after delivery
Items returned without prior approval
Items without proof of purchase
Final sale or promotional items, if clearly marked as non-returnable

Exchanges

If you need an exchange due to a product issue, please contact us at service@adicom-home.com. Our customer service team will review your request and provide further assistance.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@adicom-home.com.

If the order has not yet been shipped, we will do our best to cancel it. If the order has already been shipped, it may need to be handled through the return process.

Contact

For any return, refund, exchange, or order-related questions, please contact us at:

service@adicom-home.com